We all do it. We are all guilty no matter how good our intentions. And this one single thing has the biggest negative impact to our productivity every single day. So, what is it?
Not following through or following up.
It’s so easy to say, “I’ll call you tomorrow.” Or, “Let’s meet for lunch.” Sometimes we say, “I’ll send you that article as soon as I get back to my desk.” Or, “I’ll have that report done by the end of the week.” These promises easily stream from our mouths and then quickly vanish into the air. However, the recipient takes them and holds on to them setting an expectation in their minds.
So, why don’t we follow through on the commitments we make?
First, we just simply forget what we said.
Our brains are full, our bodies are active and our days are busy and sometimes these little promises just fall by the wayside. The smartest thing to do to ensure that you follow up is to write it down. As soon as you make a commitment, no matter how big or small, add it to your to-do list. That way it’ll serve as a little reminder whenever you check your lists.
Second, we don’t mean it.
Too often we just say things, to say things. Some of these statements have become a way of ending a conversation or just a figure of speech. Some of my favorites are:
“See you tomorrow.” (Well, will you really?)
“Let’s get together.” (Then, set a date and time)
“I’ll be right there.” (Like, now or in 30 mins?)
“I’m almost done.” (Again, tell me how much longer)
Third, we overestimate our ability to deliver.
Sometimes we have all good intentions but we’re unable to keep a commitment. The report took longer than expected. Something may have come up preventing you from finishing it or it just didn’t get done. As soon as you know that you aren’t going to be able to meet a stated commitment, let that person know and re-set their expectations so they can then adjust accordingly. Don’t wait for the day to come and go and for them to have to reach back out to you to find out what’s going on.
TRY THIS OUT: Next time you hear yourself making a commitment, stop, write it down and then come up with a plan to make sure you meet that expectation. Next time someone has to follow up with you on a commitment you made, think through how it got dropped and determine how you can close that gap the next time.